I had spent months preparing my six-year-old daughter, Emma, for her first airplane ride. Because she has autism, familiar routines help her manage unfamiliar situations. I had packed her favorite snacks, headphones, coloring books, stuffed airplane, and, most importantly, reserved the window seat she had been excited about for months.
The trip was meant to be simple: four days at the beach, just the two of us. It had been two years since Emma’s father, Sean, passed away, and I wanted to give her a happy memory. When we boarded, however, I discovered a woman already sitting in Emma’s seat, 7A.
I politely explained that the seat belonged to my daughter. The woman insisted she had paid for the window seat. A flight attendant, Lisa, checked our boarding passes and confirmed that an airline aircraft change had caused a reassignment error. She explained that Emma had been booked into 7A months earlier and asked the woman to move.
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